At Autocyc, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please find our return conditions below:

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1. Return Conditions

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You may return the product for a refund under the following conditions:

The product must be returned within 14 days of receipt.

The product must be unopened, in its original packaging, and in brand-new condition.

No use has been made of the product, and it remains undamaged.

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2. Return Process

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To complete your return, please follow these steps:

Contact our customer service at [Your Email Address] to notify us of your return request.

Ship the item back to the following address: [Your Shipping Address].

Tracking Number Requirement: You must provide a valid tracking number for the returned package. This ensures we can monitor the shipment and confirm its arrival.​

 

 

3. Refunds

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Once your return is received and inspected by our warehouse team, we will process a refund to your original method of payment.

Refunds are typically processed within [Number of days, e.g., 7] business days after the returned item is confirmed.

Please note: In accordance with consumer protection regulations, a cancellation fee may apply (typically 5% of the transaction value or 100 NIS/equivalent, whichever is lower) for non-defective returns.​

 

4. Shipping Costs

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Return shipping costs are the responsibility of the customer, unless the item received was defective or the wrong item was sent.

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